Emotions are hugely powerful. But most managers barely tap into that power when driving organizational change. That is the reason we stress to participants in our change leadership learning programs the importance of building the emotional case for change – not just the business case.
This week I’ve been attending the annual conference of the Canadian Society for Training & Development (CSTD) – I will be presenting a client case on the last day of the event. Listening to other speakers is a great opportunity to stop and reflect. A comment by a fellow presenter yesterday got me to think about
A little story to illustrate the power of a 4-word sentence that should be in the toolbox of every change leader…