Our work at TCHC

Edmond Mellina, ORCHANGO’s President & co-founder, talks about our recent work at Toronto Community Housing Corporation (TCHC).

ORCHANGO’s specialty is change management and we’ve been at it since 2002. It’s what we live and breathe, helping to build the change capabilities of public and private sector clients alike. We’ve achieved measurable results for clients across a wide range of sectors – from financial services to manufacturing, utilities, not-for-profits and government and more. Our work has brought about behavioural and culture changes, technological transformation and entrepreneurial growth. Change is fast-paced, constant, overlapping and disruptive – and we thrive on guiding our clients through these often rough waters.

Our most recent public sector work involves the Toronto Community Housing Corporation (TCHC). The TCHC plays a vital role in helping build a better Toronto. Its mandate to provide clean, safe, well-maintained and affordable homes for residents is a critical one and a mission that ORCHANGO has been honoured to help support.

The TCHC’s purpose begins and ends with its tenants, and from the time TCHC engaged ORCHANGO in 2017, we’ve worked closely with the organization to refocus its efforts on supporting more vibrant communities and a better tenant experience. As part of our work, we’ve spoken with everyone from tenant service coordinators on the front lines to head office leaders and taken important steps to break down silos, improve accountability and help TCHC’s committed staff do the best work they can. We had already made great progress in a short period and were looking forward to building on this positive momentum with a clear plan for 2019.

For these reasons, recent developments that have interrupted this work have been extremely disappointing. While I’m unable to comment specifically on decisions taken by the TCHC, I can say that I am proud of the work that’s been done to help support tenants. I still believe very deeply in that mandate. ORCHANGO looks forward to the outcome of the procurement review that Bennett Jones is conducting. We are proud of the work we’ve done in only a short period of time and believe it has made a measurable difference.

We took great strides with TCHC in 2018, and sincerely hope the progress achieved can continue.

• Client inquiry: info@orchango.com
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Subsequent updates about our work at TCHC:

• February 05, 2019: Further update on our work with TCHC
• July 19, 2019: TCHC: our side of the story