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Mini logo Islamic Development BankWe hired ORCHANGO to help the Islamic Development Bank Group (IDB Group) to manage smoothly and successfully the change necessitated by the ambitious Reform process initiated by the Bank Group Management in the context of achieving the new IDB Group Vision for 1440H (2020G).

ORCHANGO begun the job with a thorough assessment of the communication and cultural change needs of the Group, and then developed a detailed roadmap for managing the change throughout the Reform process.

Subsequently, ORCHANGO designed and developed a comprehensive communication plan for the Reform and helped the Group management in identifying staff concerns arising from the change along with options for addressing them in a timely and effective manner.

Recognizing the importance of instilling the Reform values of performance driven, innovative and teamwork based culture for the Group to deliver its mission, ORCHANGO elaborated a customized Culture model for the Group, which was well received by the management and staff.

In sum, ORCHANGO provided critical support to the IDB Group in developing change leadership program for the Reform, engaging staff in the change, managing the adaptation of the staff to the new organization and creating critical mass for nurturing the performance and teamwork culture.

— Cheikh Fall, Chairman of the Reform

CHALLENGE

The Islamic Development Bank Group (IDB Group) had requested a panel of eminent persons from different parts of the world to draw up a shared long-term vision for the Bank.

Under the chairmanship of former Malaysian Prime Minister Mahathir Bin Mohamad, this very special Commission proposed that IDB Group adopted the vision that “by the year 1440H (i.e. 2020G), IDB shall have become a world-class development bank, inspired by Islamic principles, that has helped significantly transform the landscape of comprehensive human development in the Muslim world and helped restore its dignity”.

The first of the nine key strategic thrusts of the IDB 1440H Vision dealt with the Bank’s Reform so that it could be better equipped to meet the challenges facing its member countries.

The Reform’s main objective was to help IDB Group streamline its business processes through realignment of the organizational structures and culture, corporate governance, mission and functions of its different entities. Through this exercise, IDB Group would redesign its business processes in order to be closer to its customers, improve project cycle time, and increase overall impact.

IDB Group recognized that the success of such major initiative would depend largely on the way the change was managed. Hence, IDB hired ORCHANGO to guide the change management activities of the entire Reform.

Note – IDB Group was already a client: a year earlier, we had supported the Bank’s SAP initiative by delivering our learning program for change agents titled “SUCCEEDING AS A CHANGE AGENT FOR YOUR FUNCTIONAL AREA“.

SOLUTION

We ran a series of preliminary focus groups. We assessed the complexity level of the changes required by the Reform Plans – as well as of the forces for and against the change.

Based on this preliminary analysis, we determined the overall change strategy required to effectively support and propel the Reform Program throughout IDB Group.

We developed a detailed 6-months roadmap for managing the change throughout the Reform process. We provided guidance and coaching to the Group Reform Implementation Team (GRIT) and to Senior Management as they embarked on the execution of the plans. While working on developing a strong partnership between the GRIT and Senior Management, we developed a comprehensive, two-way change communication plan designed to drive engagement, surface staff concerns and address issues in a constructive and timely manner.

Throughout the engagement, we paid particular attention to the critical imperative of adapting IDB Group’s institutional culture. As part of this effort, we guided the development of an Institutional Culture Model which captured in one clear picture the top priorities and the sequence to follow in order to drive the necessary cultural change.

We designed and ran a series of Culture Model workshops involving all levels of management throughout the Group. These workshops generated a healthy momentum towards the necessary culture change.

In order to help IDB Group fuel this momentum, and also to guide the next phase of the Reform, we developed a comprehensive 18-months Culture Change Roadmap – therefore highlighting the path forward in a very pragmatic way for IDB Group.

OUTCOME/IMPACT

The IDB Group rolled out smoothly and successfully the change necessitated by its ambitious Reform program. It generated a critical mass to foster the institutional culture required to reach Vision 1440H.

The Culture Change Roadmap is now guiding and focusing the Bank’s ongoing efforts to nurture a performance and teamwork culture. Finally, as it orchestrates new waves of change throughout the organization, the Bank’s continues to rely on the communication and engagement mechanisms put in place during the project.

PROJECT SUMMARY

  • Change strategy
  • Change execution planning
  • Top management engagement
  • Coaching and advising the Reform’s leadership team
  • Communication / engagement planning and execution
  • Communication / engagement briefings and workshops
  • Culture change modeling
  • Culture model workshops
  • Culture change roadmap

CHANGE TIMELINE

  • Phase 1 | “Preparing for the change journey”: 1.5 months.
  • Phase 2 | “Putting to sea, away from the abyss”: 3 months.
  • Phase 3 | “Navigating the treacherous sea of change” and Phase 4 | “Passing the lighthouse and reaching the safe harbour”: 9 months for both phases.

ABOUT THE ISLAMIC DEVELOPMENT BANK GROUP

The Islamic Development Bank Group (IDB Group) is a multilateral development financing institution comprising five entities: the Islamic Development Bank (IDB), Islamic Research and Training Institute (IRTI), Islamic Corporation for the Development of the Private Sector (ICD), Islamic Corporation for the Insurance of Investment and Export Credit (ICIEC), and International Islamic Trade Finance Corporation (ITFC).

The IDB Group is engaged in a wide range of specialized and integrated activities such as: Development assistance; Resource mobilization; Public and private sector financing; Investment; Trade financing; Insurance services; Information services; Research and training in Islamic economics and banking; Technical assistance for capacity building; Technical cooperation among member countries; Scholarships for students in member countries and Muslim communities in non-member countries; Debt relief; and Emergency relief.

The Headquarter of the IDB Group is in Jeddah, Saudi Arabia. It has regional offices in Almaty (Kazakhstan), Kuala Lumpur (Malaysia), Rabat (Morocco) and Dakar (Senegal). The Bank has field representatives in member countries namely: Bangladesh, Guinea, Guinea Bissau, Indonesia, Iran, Libya, Mauritania, Nigeria, Pakistan, Senegal, Sierra Leone, Sudan, and Uzbekistan.

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