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A customer-focused culture for market leadership and innovation

A Customer-focused Culture For Market Leadership And Innovation

Stories about companies losing their market dominance often concentrate on the technology-disruption angle (e.g. how Apple’s iPhone destroyed Nokia’s mobile business). The same is true when new players shake entire sectors (e.g. how Uber’s app is causing havoc to the taxi industry). However, the story of Airbus Helicopters in North America reminds us that market leadership – and innovation – is first and foremost about customer focus.

Article first written for the People + Strategy blog of HRPS (USA). The Strategic Capability Network (Canada) also published the article on its blog.

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Closing and opening gaps for competitive advantage

Closing And Opening Gaps For Competitive Advantage

I am a cyclist. It is in my blood: son of a national-level cyclist; nephew of cyclists who were born in the family or married into it; cousin and now uncle of cyclists; and one day most likely, granddaddy of a cyclist! I grew up watching countless televised races, going up the Pyrenees Mountains each July to see the Tour de France, and

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The ugly statistics of succession management

The Ugly Statistics Of Succession Management

Research data from NACD, Korn Ferry and CEB are painting a shocking picture about the effectiveness of current succession management practices. How bad is it? Why? What should be done about it? And maybe most importantly, who should take the lead in driving the necessary change?

Article first written for the blog of HR People & Strategy (USA) – the executive arm of SHRM, the world’s largest HR membership organization. Also appeared on the blog of the Strategy Capability Network and, in a shorter form, on Canadian HR Reporter.

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Should HR source more of its managers from the business?

Should HR Source More Of Its Managers From The Business?

Premier US-based association HRPS (executive arm of SHRM) invited Edmond Mellina to contribute monthly to its brand new blog on HR, people and strategy. An HBR interview of Bernard Fontana, a global CEO who had a stint as CHRO, provided the starting point for this blog post…

This post also appeared on the blog of the Strategy Capability Network.

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